Effective date: 28 August 2026

ANAA GLOW (“ANAA GLOW”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, why we use it, when we share it, how long we keep it, and the choices available to you when you use anaaglow.com, contact us through WhatsApp or other channels, book a service, make a payment, or apply for a job.

1. Who we are

ANAA GLOW provides home beauty, salon and massage services in Dubai, Sharjah and Ajman, United Arab Emirates.

• Website: https://anaaglow.com/
• Email: info@anaaglow.com
• WhatsApp: +971 52 466 1594
• Address: Sahara Plaza Building, S115 Al Nahda Street, Al Qusais Industrial Area, Sharjah, United Arab Emirates

2. Information we may collect

• Contact and identity information: name, phone number, WhatsApp number, email address and other contact details you provide.
• Booking and service information: requested services, appointment date and time, service address or area, preferences, booking history and communications with our team.
• Order and payment information: order details, payment status, transaction references and billing information. Card or financing details are processed by the relevant payment provider; we do not intentionally store full card details.
• Job-application information: CV, work history, current UAE location, nationality, age, visa status and expiry, professional skills, salary expectations, availability, photographs, videos and work samples that you choose to provide.
• Website and device information: IP address, browser and device information, pages visited, referral source, cookies and similar technical data.
• Communications: messages, attachments and other information sent through WhatsApp, website forms, email, telephone or social media.

3. How we use your information

• To answer enquiries and provide customer support.
• To arrange, confirm and deliver home-service bookings.
• To process orders, payments, refunds and transaction records.
• To communicate booking updates, service information and important notices.
• To assess job applications, arrange interviews and practical trials, and manage recruitment.
• To operate, secure, troubleshoot and improve our website, WhatsApp services and business systems.
• To prevent fraud, misuse and security incidents.
• To comply with legal, accounting, regulatory and dispute-resolution obligations.
• To send promotional communications only where permitted. You may opt out at any time by replying STOP or contacting us.

We process personal information with your consent where consent is required, to take steps at your request or perform a service or contract, to comply with legal obligations, and for legitimate business purposes that do not override your privacy rights.

4. WhatsApp and automated replies

When you contact us on WhatsApp, your message and contact details may be processed using WhatsApp Business and Meta’s WhatsApp Cloud API so that we can receive, manage and respond to messages. We may use automated rules to identify whether an enquiry relates to a customer booking or a job application and to send an initial reply. Automated replies do not confirm a booking, price, staff member, employment selection, salary, visa, accommodation, transport or any other contractual term. Final confirmation is provided by an authorised member of our team.

5. When we share information

We may share only the information reasonably needed with:

• Our authorised staff, therapists, beauticians, drivers and recruitment personnel.
• Website, hosting, communications, analytics, security and IT service providers.
• Meta and WhatsApp for business messaging and message delivery.
• Payment processors, banks, financing providers and accounting service providers involved in a transaction.
• Professional advisers, insurers, regulators, courts, law-enforcement bodies or other authorities where required or permitted by law.
• A successor or buyer in connection with a lawful reorganisation, merger or sale of the business, subject to appropriate confidentiality protections.

We do not sell personal information.

6. International processing

Some service providers, including website, payment and messaging providers, may process information outside the UAE. Where personal information is transferred internationally, we take reasonable steps to use appropriate contractual, technical or organisational protections and to follow applicable UAE requirements.

7. Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including customer service, booking, recruitment, accounting, legal, security and dispute-resolution needs. When information is no longer required, we take reasonable steps to delete or anonymise it.

8. Security

We use reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website, messaging service or electronic transmission is completely secure, so absolute security cannot be guaranteed.

9. Your privacy rights

Subject to applicable UAE law and any lawful exceptions, you may ask us to provide information about our processing of your personal data, access it, correct inaccurate or outdated information, request deletion, restrict or stop certain processing, withdraw consent where processing is based on consent, or object to direct marketing. To make a request, email info@anaaglow.com. We may need to verify your identity before completing a request.

10. Cookies and website technologies

Our website may use necessary, functional, analytics and marketing cookies or similar technologies. You can control cookies through the available consent tools and your browser settings. Blocking some cookies may affect website features.

11. Children’s privacy

Our services and recruitment channels are not directed to children. If you believe a child has provided personal information to us without appropriate authorisation, please contact us so we can review and remove it where required.

12. Changes to this Policy

We may update this Privacy Policy when our services, systems or legal obligations change. The current version and effective date will be posted on this page.

13. Contact us

For privacy questions, requests or complaints, contact ANAA GLOW at info@anaaglow.com or through WhatsApp at +971 52 466 1594.